Tech Support
Most people don't think about their tech until something goes wrong — a hard drive dies with ten years of photos on it, a laptop won't boot the morning of a big deadline, or nobody can remember which of six different passwords actually gets into the router. By then it's a crisis instead of a five-minute fix.
Tech support, done right, is about not getting to that point. It's having someone who sets things up so they're actually backed up, actually secure, and actually understood — and who you can call when something does go wrong, without bracing for a lecture in acronyms. You don't need to become the IT person in your house or your business. You just need one.
What this covers
- Troubleshooting day-to-day tech problems, big or small
- Setting up backups so a broken laptop or dead drive isn't a disaster
- Support ticketing and workflow setup, if you're managing a team
- General “something's not working right” help, explained in plain English
What to expect
- Most fixes happen same-day or next-day, not queued behind a ticket system
- You get a plain-English explanation of what went wrong, not just a fix
- Ongoing help is available as a monthly retainer if you want it — never required
| Tier | Rate | When it applies |
|---|---|---|
| Launch rate | $65/hr | Standard rate for new projects right now |
| Retainer | ~$300–400/mo | Ongoing support, a set block of hours each month |
Most one-off fixes run $150–$400 total, billed at the hourly rate above. Ongoing support is available as a monthly retainer if you'd rather not think about it every time something comes up.