About

I work in technical support and operations, spending my days in tools like Zendesk and Jira, documenting workflows, and untangling the kind of cross-system problems that don't have an obvious owner. Outside of that, I run my own home media server setup and I'm comfortable in a terminal, with APIs, and with the kind of scripting that makes repetitive tech work disappear.

That combination — technical depth plus a support background — is exactly what this business is built on. I'm not going to make you learn the technology to trust that it's handled. I'll fix it, explain what happened in plain English, and make sure you know what to do if it comes up again.